Returns Policy

Westpoint Optical is in the business of satisfying clients. Our over-arching philosophy is one of mutual respect. We stand behind the quality of our products but recognize that from time to time, sensible solutions may be found outside the parameters of the following policies. Ultimately, we want to make our customers happy and treat them fairly and only ask that integrity be reciprocated. You may return items purchased from westpointoptical.ca for a refund within 15 days from the date of the delivery.

Please note that it may take up to 5-7 business days for your return to be processed after its arrival at our designated location. Once processed, you will receive an email confirmation indicating the refund has been issued.

Purchases made at www.westpointoptical.ca can be returned at 5885 Rodeo Drive – Unit 4, Mississauga, Ontario, Canada L5R 4C1 either in person or through post / courier, which must be paid by the customer.

Restocking Fees

A 15% restocking fees is applicable on all returns and will be deducted prior to refund being processed.

Return Conditions

• Items must be returned new, unworn, and in the condition in which they were received. We reserve the right to decline a return or exchange if the item does not meet our standards.
• Custom-made and made-to-measure purchases or items that have been altered cannot be returned.
• Items that can be returned must be unused, unopened, and in their original packaging.
• Items marked “Final Sale” are not eligible for returns or exchanges.
• Contact lenses are not eligible for returns or exchanges.
• All refunds will be issued to the original method of payment, including purchases made with gift cards.
• Shipping fees paid by the customer will not be refunded.
• If we identify unusual or unreasonable return patterns, we may restrict or refuse future transactions.
• Please retain your delivery confirmation as proof of return until your refund has been processed.

Repeated Returns

We are proud to offer a flexible return policy to make your online shopping experience even easier. However, we do monitor the number of returns made by the same account and if we notice that our return policy is being abused, we do reserve the right to close your account and/or cancel future orders.

Returns By Mail

In order for a return to be processed, the merchandise must be received by Westpoint Optical at 5885 Rodeo Drive – Unit 4, Mississauga, Ontario, Canada L5R 4C1. Westpoint Optical is not liable for the coat of shipping, for any damages to, loss, or delay in delivery of any return package(s), even in circumstances where Westpoint Optical has arranged and/or paid for shipping. Customers are advised to consider obtaining coverage for loss or damage from the applicable carrier.