Shipping Policy

Shipping Policy

Westpoint Optical is pleased to offer shipping in Canada and Internationally, subject to the service availability by the shipping company .

Subject to delays outside our control, shipping will be as soon as possible to the address on your order and are “best effort” based.

The shipping and deliveries are handled by third party companies like ICS / Purolator / Fedex / UPS who are not a part of Westpoint Optical. Once the product is shipped it can be tracked directly on the delivery company’s website with the tracking number provided for the shipment.

Shipping windows are estimates and delivery times are not guaranteed as orders may experience unexpected delays (e.g., traffic, weather, additional payment analysis, etc.). Please allow extra time for deliveries to remote markets. When ordering, a phone number is required for the shipping address so our carriers can contact the recipient if required. Delivery is typically only available Monday through Friday, not including federal and provincial statutory holidays.

Where customer makes an error in the delivery address and the shipment is delivered to the address as specified, Westpoint Optical will make commercially reasonable efforts to retrieve the shipment, if possible, but will not be responsible if its efforts are not successful.

The shipping companies deliver based on the delivery methods specified by Westpoint Optical and will not accommodate any special notes left in your shipping address information on your order.

Shipping Rates and Times

*Plus applicable processing and handling time. Remote area deliveries may experience longer shipping times.

** We reserve the right to amend shipping rates at any time, without notice. Extra duties and taxes may apply depending on your destination country. Westpoint Optical is not responsible for these charges if they are applied and are your responsibility as the customer.

Orders less than $399 will only be available for in-store pickup or for shipment within Canada.

***Subject to availability.

In-Store Pickup

In-store pickup are only available at Westpoint Optical at 5885 Rodeo Drive – Unit 4, Mississauga, Ontario, Canada L5R 4C1 location. Once the order is processed Westpoint Optical will send an email to confirm that the order is ready for pickup.

You may designate a secondary person to pick up your order by inputting their information into the Pick Up Person section during check out. A government-issued photo identification matching the designated pick up person, or billing contact, must be presented upon pick up.

Orders not picked up within 15 business days will be returned and refunded back to the original method of payment after deducting a 10% restocking fees.

Orders purchased online can be returned to the store inline with Westpoint Optical’s Returns Policy.

Proof of Delivery

The delivery companies utilize a variety of methods to establish proof of delivery. These methods may include one (or more) of the following: (i) a signature from the person who received the shipment, (ii) the name of, or a verbal acknowledgement from, the person who received the shipment at the delivery address, or (iii) a photo of the package left at the delivery address. If the intended recipient is not available to receive the package at the time of delivery, the package may be left at the delivery address, released to another member of the household, or to the building’s concierge or mailroom.

Where the delivery company can establish that the shipment was delivered to the address specified by the customer using any of the aforementioned methods, the shipment will be deemed received by the customer. If a shipment notice is left at your door, your shipment must be collected from the designated carrier pick-up location within the pick-up window to avoid your order being returned to Westpoint Optical.

Where a customer has an existing agreement with the carrier to accept deliveries without providing a signature, Westpoint Optical will not be liable for the loss of any package(s) for which a delivery signature or acknowledgement was not obtained.

Westpoint Optical reserves the right, in its sole discretion, to refuse, cancel and/or stop any shipment to a customer or address that has previously made a claim for loss of a Westpoint Optical shipment, and the customer will not be charged for the purchase. Where a shipment is cancelled or stopped after payment has been processed, the transaction will be reversed.

Product Availability

Shipping is subject to product availability. In exceptional cases, where inventory for select items is no longer available, an item may be removed from your order and all other available items will be shipped. Refer to your shipment confirmation email to review all items shipped and the amount charged to your card. Depending on the size of your items, you may receive your order in multiple packages. Check the tracking information in your shipping confirmation email to determine if you should expect multiple shipments.